Dear Valued Customer,
We are closely monitoring global developments regarding the coronavirus (COVID-19), and we are being proactive when it comes to protecting the health of our customers. The cruise lines are rapidly responding to the situation and are addressing concerns, answering questions and making adjustments for more flexible vacation options. In the past few days, nearly every cruise line has suspended sailings worldwide for periods ranging from 30 to 60 days. Many customers have chosen future cruise credits (FCCs) rather than refunds and we are standing by to help you use those credits to rebook.
As a result of the current environment, we are experiencing longer hold times and it may be difficult to get your questions answered quickly. We sincerely apologize for the inconvenience. Please feel free to email us at firstname.lastname@example.org or contact your booking agent and we will do our best to address your concerns in a timely manner. We have created a comprehensive guide to all coronavirus-related cruise news, by cruise line. The guide contains the dates of suspended service, the latest cancellation and refund policies and more. We will update this page as things change as this is a fluid situation.
Thank you for your continued confidence as we all navigate these challenging times. We are a resilient industry and we are confident that we will recover from this massive disruption. From the SmartCruiser family, we wish you good health and strength during this challenging time. We are here to answer any questions or address any concerns you have.